This Privacy Policy explains how The Mortar & Screed Company Limited ("we", "us", "our") collects and uses personal data when you use this website or contact us. We are the data controller for the personal data described in this policy.

What we collect

We collect information you give us directly — such as your name, email address, phone number and message when you complete an enquiry form or email us. With your consent, we also collect analytics data about how you use the site (for example through Google Analytics and Hotjar) via cookies. See our Cookie Policy for details.

How we use your information

We use your information to respond to your enquiries and provide our products and services, to operate and improve this website, and to meet our legal obligations. Our lawful bases are your consent, the performance of a contract, our legitimate interests in running our business, and compliance with the law.

Sharing and retention

We do not sell your personal data. We share it only with service providers who help us run our business and website (such as hosting and analytics providers), and where required by law. We keep personal data only for as long as necessary for the purposes set out in this policy.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to withdraw consent at any time. You also have the right to complain to the Information Commissioner's Office (ICO).

Contact us

To exercise any of your rights, or if you have questions about this policy, contact us at sales@mortarandscreed.co.uk or call 01543 629009.